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How aec65 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and device data are handled with care. Access to aec65 and the scope of this policy depend on your local law and eligible regions.

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aec65 How aec65 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Secure Data Storage

Account credentials and payment records are stored with encryption in transit and at rest. We use SSL across all account pages and payment flows, including bKash and Nagad deposit screens.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the cookie settings panel on the site.

Retention and Deletion

We keep your data while your account is open and for a defined period after closure. Once the retention window closes, account data is deleted or anonymised in line with our internal schedule.

Data Request Process

To access, correct, or request deletion of your personal data, contact support with your account email. We aim to acknowledge requests promptly and respond within the timeframe required by applicable rules.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Open the chat widget from your account dashboard to raise a data query directly with our support team during available hours.
Email Support Send your data access, correction, or deletion request to our support address. Include your registered account details so we can locate your record.
Account Settings Some data preferences — including cookie controls and marketing opt-outs — are manageable directly from your account settings page without contacting support.

Common Questions About Your Data

We collect your registration details, contact information, and identity verification data. Once you transact, payment records from bKash, Nagad, or Rocket are also stored against your account.

Payment data is passed to the relevant mobile money processor only to complete your transaction. We store a record of the transaction on our side for account history and verification purposes.

Yes. Contact our support team with your registered account email and request a data export. Whether this right applies in full depends on your local law and eligible region.

Submit a deletion request through live chat or email support. We will confirm what can be deleted immediately and what must be retained for the legally required period before removal.

We do not sell your data. We share only what payment processors and identity verification services need to operate your account. Those partners are bound by their own data protection obligations.

We retain account and transaction records for a set period after closure as required by applicable rules. After that window, data is deleted or anonymised according to our retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.