Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an aec65 account — including how deposits via bKash, Nagad, and Rocket are handled, what conduct is expected, and how disputes are resolved.

Account eligibility applies by regionbKash, Nagad, Rocket coveredFair-use conduct rulesDispute resolution processTerms updated with notice
aec65 Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us With Terms Questions

Team online

Live Chat

Open the chat window from any page in your account. Our support team handles terms queries, account questions, and wallet verification requests directly through chat.

Email Support

Send a written query to our support address if you need a formal record of your question. We respond to terms-related emails and account-status requests as they come in.

Account Help Centre

Your account dashboard includes a help section where common terms questions — covering bKash deposits, withdrawal holds, and account closure — are addressed with step-by-step answers.

HOW WE OPERATE

How aec65 Handles Your Account and Data

We keep your account data secure and use it only for the purposes described in these terms and our privacy policy. Payment details linked to bKash, Nagad, or Rocket are never shared with third parties outside of the processing chain required to complete your transaction. If you want to know what data we hold or request a correction, contact us through live chat or email and we will handle it promptly.

Account Security Every account is protected with OTP-based login verification. If you notice any unauthorised access, contact support immediately and we will lock the account while we investigate.
Data Retention We retain transaction records — including bKash, Nagad, and Rocket payment history — for as long as required under applicable regulations and to resolve any account disputes.
Cookies and Session Tracking We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser, though some features require them to work properly.
Requesting Changes To update your registered details or request access to your data, send a request via email or live chat. We process account-change requests after identity verification is completed.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach out through live chat or email.

Yes. All deposits, including those made via bKash, Nagad, and Rocket, are subject to these terms. The wallet you use must be registered in your own name and match your account details.

No. We will notify you before any material changes take effect. Continuing to use your account after that notice means you have accepted the updated terms.

Duplicate accounts are not permitted. If we detect more than one account linked to the same person, both may be suspended and any pending balance held while the case is reviewed.

Contact our support team via live chat or email and request account closure. Any verified balance will be returned to your linked bKash, Nagad, or Rocket wallet after identity checks are completed.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are before creating or continuing to use an account.

Contact support immediately through live chat or email. We will place a temporary hold on your account while we investigate and work with you to secure it and review recent transactions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.